www.kastrinakistore.gr is the online store of the Greek sole proprietorship with the name "KASTRINAKIS IOANNIS" based in Chania, Crete (Tax Identification Number: 037252223 - Tax Office: CHANION - NUMBER GE. NO: 074159458000) and through which the company exhibits and sells its products online. Before visiting our online store, please read carefully the following terms and conditions, which apply specifically to the use of the online store www.kastrinakistore.gr as the use and browsing of the above website www.kastrinakistore.gr unconditionally implies explicit consent and agreement with them.
1. Terms
The sole proprietorship under the name "KASTRINAKIS IOANNIS" has the discretion to modify unilaterally or to renew the terms and conditions of transactions carried out through its online store, according to the needs and applicable transactional manners. The company with the name "KASTRINAKIS IOANNIS" is obliged to provide timely information to users for any modifications and changes, through the website of this online store. Any modification or change does not apply to orders you have already placed.
2. Information & Products Provided
The sole proprietorship under the name "KASTRINAKIS IOANNIS" is committed to the completeness and validity of the information that appears on the website of www.kastrinakistore.gr and which concerns the essential characteristics described on a case-by-case basis for each product and the accuracy of the data for services provided through the online store of www.kastrinakistore.gr The company under the name "KASTRINAKIS IOANNIS" is not liable for any technical or typographical errors that have escaped attention or have been caused unintentionally or for reasons of interruption of the website due to if.
3. Limitation of Liability
The company with the name "KASTRINAKIS IOANNIS" does not guarantee the availability of the products mentioned on its website, but is obliged to immediately inform the final consumers about their non-availability. The company with the name "KASTRINAKIS IOANNIS" is responsible only for deceit and gross negligence, in case of delay in the delivery of ordered products and for information or services that it provides through its website. The company under the name "KASTRINAKIS IOANNIS" is not responsible for any technical problems that may occur to users, both during the visit and during the use of the website and which are related to the operation and compatibility of the user infrastructure. In addition, the company under the name "KASTRINAKIS IOANNIS" is not responsible for acts or omissions of third parties and mainly for unauthorized interventions of third parties in the products, services and information available through its website.
4. Intellectual Property Rights
The website www.kastrinakistore.gr is the official website of the company with the name "KASTRINAKIS IOANNIS". The images, graphics, photos, drawings, texts, services and products provided and in general all the content of the websites are the intellectual property of the company under the name "KASTRINAKIS IOANNIS" and are protected by the provisions of both Greek law and European and international conventions. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of productive work or misleading the public about the real provider of the Content of the websites is expressly prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of the company under the name "KASTRINAKIS IOANNIS" or other legal beneficiaries. rights. All names, images, logos and insignia that represent the company "KASTRINAKIS IOANNIS" or its online store www.kastrinakistore.gr as well as third parties contracted with them and their products or services , are exclusive marks and insignia of the company "KASTRINAKIS IOANNIS ”and www.kastrinakistore.gr or the above third parties and are under the protection of Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition . In any case their appearance on the websites of www.kastrinakistore.gr is not a reason for transfer or assignment of license or right to use them.
5. User Obligations
All users of the website www.kastrinakistore.gr agree and accept that they will not use them and the online store of the company "KASTRINAKIS IOANNIS" to send, publish, send by e-mail or transmit any content that is illegal, harmful, threatening, offensive, defamatory, defamatory, defamatory, vulgar, obscene, libelous, violating someone else's privacy, showing empathy or expressing racial, ethnic or other discrimination, causing harm to minors in any way; violates any patent, trademark, trade secret, trademark, copyright or other proprietary rights of the third party; software or whatever any other code, files, or programs designed to interrupt, damage, destroy, or obstruct the operation of any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may interfere third parties in any way and any content is used to collect or store users' personal data.
6. Security
The company "KASTRINAKIS IOANNIS" attaches great importance to the issues of security of your personal data and your electronic transactions and is committed to take all necessary measures, using modern and advanced methods, to provide the maximum possible security. Any information related to your personal information and your transactions is secure and confidential. The security of the Online store of the company "KASTRINAKIS IOANNIS" is achieved with the following methods:
Customer Identification
identification : the Password (e-mail or username) and the Personal Security Code (password), which provide you with access with absolute security every time you use them. In addition, you have the ability to change your Personal Security Code (password) as well as your email address (e-mail), as often as you want. You are solely responsible for maintaining and concealing the confidentiality of your information from third parties, as you are the only one who has access to it.
In case you lose the identification codes or they are leaked to an unauthorized person, you should notify us immediately, otherwise the online store does not bear any responsibility. For security reasons, it is a good idea to change your password at regular intervals and to avoid the use of easily traceable codes (eg date of birth). Finally, you can - and we suggest you - use symbols in addition to letters and numbers to create a password.
Ensuring the Privacy of the Transfer of Your Personal Data
To better ensure the confidentiality of data transfer, the company "KASTRINAKIS IOANNIS" uses the encryption protocol S LConnection.
Controlled Access (firewall)
Access to the systems of the company "KASTRINAKIS IOANNIS" (servers) is controlled by a firewall, which allows the use of only specific services by customers / users while at the same time prohibits access to systems and databases that contain confidential data and information about the company .
Encryption
The company "KASTRINAKIS IOANNIS" uses a system, which first decrypts the information it receives, using the same key (it is predefined at the beginning of your connection to the service) and then processes this information. With the same decryption process, the systems of the company "KASTRINAKIS IOANNIS" send information to you. You should also be aware that wherever you enter personal data (password, credit cards, telephones, addresses, etc.) there is 128-bit SSL encryption. To better understand what encryption is, we know that it is a way of encrypting information until it reaches its recipients, who in turn can decrypt it using the appropriate key. More specifically, every time you order and after you have logged in with your username and personal code in our online store, all communication between your computer and the systems of the company "KASTRINAKIS IOANNIS" is encrypted using a 128bits key. In other words, every time you send information to the system, your browser first decrypts it using a 128bit key and then sends it to the system.
Confidentiality of Transactions
The same basic principles that govern classic transactions apply in the case of e-commerce. Confidentiality is taken for granted. Any information transferred by the member / user of the company "KASTRINAKIS IOANNIS" is highly confidential and the company "KASTRINAKIS IOANNIS" has taken all necessary measures to use them only within the permitted framework of the services provided. Some of the measures taken:
Your transaction information is allowed access only to authorized employees and only when necessary, eg for the most efficient processing of your applications. Customer and transaction details are not disclosed by the company "KASTRINAKIS IOANIS »Only after a written authorization or following a court decision or decision of another public authority. Even in the case that the company "KASTRINAKIS IOANNIS" cooperates with third parties to support its systems, it has taken the necessary measures to ensure confidentiality. All users have the opportunity to request information about the information that concerns them as well as to request their correction, if they are able to prove the existence of an error.
Finally, for your own safety you should also try to treat all information provided through the system as confidential and confidential and not disclose it to third parties.
7. Protection of Personal Data
The term " personal data " as used in this Policy refers to information of individuals, such as name, postal address, email address, contact telephone, etc., which may be used to identify a customer or visitor of the website (site), hereinafter "Personal Data or personal data".
The term " processing " covers a wide range of operations performed on personal data, either manually or by automated means. It includes the collection, registration, organization, structure, storage, adaptation or modification, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction of personal data.
In order to process your orders you may be asked to provide your personal information (name, surname, profession, destination of sending the order, e-mail etc) every time you visit the website www.kastrinakistore.gr However you should know that your personal information which you declare on the page www.kastrinakistore.gr of the company "KASTRINAKIS IOANNIS", are used exclusively to improve our services, to better communicate with you and to ensure the smooth operation of the respective service and in no case are used by anyone third (except for the cases provided by law). The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH) and is fully harmonized with the new General Regulation of Personal Data Protection ( GDPR ) , which entered into force on May 25, 2018.
The company "KASTRINAKIS IOANNIS" allows only specific people who work in the company to access your personal data and it is generally forbidden for persons to access your personal data without prior authorization.
In very rare cases your personal information may be disclosed to companies that cooperate with the company "KASTRINAKIS IOANNIS" but always with conditions that have to do with the promotion and execution of your order and based on the fact that your personal information will not be used for illegal purposes.
Rights to access your personal data.
· You have the right to request free access to personal data and to receive a copy in an accessible format.
· You have the right to object. You also have the right to object at any time to receiving direct marketing material.
· You have the right to correct your data at any time.
· You have the right to delete / forget right. The company has the right to refuse to delete data, if there is a legal obligation to maintain the data.
When the processing of personal data concerning you is based on your consent, you have the right to withdraw such consent at any time. Withdrawal of consent does not affect the legality of the proceeding based on prior consent.
· You can request that your personal data be transferred directly to another company whose services you would like to use, if this is technically possible.
If the request is manifestly unfounded or excessive, in particular because of its repetitive nature, the controller may refuse to proceed with the request.
In addition to your above rights, you are also entitled to file a complaint to the competent supervisory authority [Hellenic Data Protection Authority, 1-3,11523 Kifissias Avenue Athens, tel.2106475600, e-mail: contact@dpa.gr ]
Data storage time
The data provided by you will be kept / stored by us only for the period of time required for the fulfillment of the purpose for which you have communicated your data to us and in accordance with the applicable legal provisions.
Specifically for the data that concern you and which we process for marketing purposes (subscription to the corporate newsletter), these are complied with by obtaining the relevant consent, which is calculated by reading and accepting the Terms of Privacy Policy posted on the home page of our website and until you revoke it, for example by deleting from our lists, in the special field located in the newsletters.
The website www.kastrinakistore.gr is not for children and you must be at least 18 years old to use our services.
If you have any questions or have any suggestions or statements you wish to make regarding the above issues please contact us at info@kastrinakistore.gr .
At any time, all users have the right to be informed and to express their objection regarding the further processing of their data , in accordance with the applicable legislation for the protection of personal data.
Cookies information
"Cookies" are small files with information that a website stores on a user's computer, so that every time the user logs on to the website, the latter retrieves that information and offers the user related services. Cookies can enhance your browsing experience by allowing sites to memorize your preferences or allowing you to avoid logging in whenever you visit specific sites. A typical example of such information is the user's preferences on a website, as stated by the user's choices on that website (eg selecting specific "buttons", searches, ads, etc.). If you want sites to save cookies on your computer, you can enable them. You can also specify for which sites you want cookies to be blocked. Blocking cookies may prevent certain pages from being displayed properly, or you may receive a message from a site informing you that in order to display it properly, you must accept cookies . On page www.kastrinakistore.gr of the company "KASTRINAKIS IOANNIS", we use cookies after your consent, which you can deactivate at any time, for the best possible operation of the website, your proper browsing, linking and moving pages as well to provide advertising content based on your interests and needs. Cookies are also used to analyze how visitors use our website, how they browse or if they encounter a problem so that we can fix it. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website.
There is the possibility of accepting or not accepting the above cookies ( excluding the absolutely necessary cookies ), in a message that appears during your browsing on the page www.kastrinakistore.gr. In case of non-acceptance, all the above cookies are disabled ( excluding the absolutely necessary cookies ).
8. Purchase of Products
The visitor of our online store can find products related to plumbing items, tools, paints, electrical items, agricultural items, etc. You can find a product from the horizontal categories menu. Some categories for your convenience are divided into subcategories. Clicking on the product you can see its details. In addition you can search for a product very easily by simply typing its name into the search engine placed at the top of each page. It is our basic principle to always try to offer you high quality services. However, there is always the possibility of incorrect pricing or incorrect description of secondary product features as well as cases of downtime of the website. In cases where you find a deviation - down or up - of a price in relation to the market value of the product, we suggest that before placing an order to contact our store at 2821068614 or through the special contact form of the e-mail of our website info@kastrinakistore.gr . Each time you place an order you will be notified by an automated e-mail, which will inform you of the details of your order. If there is any pending issue in your order we will inform you by e-mail or we will contact you at the phones you have given us during the registration or during the registration of your order on our website. The above messages are a basic condition for the proper processing of orders and there is no case to deactivate them. We recommend that you keep track of your emails and keep them until your order is completed. In case you do not receive the relevant e-mails you are obliged to inform us immediately.
9. Withdrawal / Return - Product Replacement
If you want to change a product or you want to return any defective products, for your best service follow the instructions below.
PRODUCT CHANGE
- Every change must be made within 15 days from the date of purchase, with the proof of purchase (because it helps us to serve you immediately and reliably) that accompanies the product. In addition, the products that will be changed should be returned intact, in their packaging, without being opened or assembled - since the products will be put back on the shelf for sale - and the products that will be purchased should be equal to or greater than worth.
DEFECTIVE PRODUCTS
- Any return and change of any defective products must be made within 15 days from the date of purchase, with the purchase receipt that accompanies the product. The product can be replaced only if the packaging is presented (so that the product can be returned to the supplier) and only if the defect does not come from misuse of the consumer or violation of the instructions for use of the product.
- Transportation in this case will be borne by the company "KASTRINAKIS IOANNIS".
It is noted that for all products the factory guarantee offered by each construction company in its product is valid.
In all cases the replacement or return is made only if you have contacted the Online Store the same or the next day.
WITHDRAWAL
In case you wish to return the product you have purchased from the online store, you can send it to us in its original condition and packaging within 15 calendar days of delivery, to be considered in time the exercise of the right of withdrawal.
The withdrawal statement can be sent in the following ways:
1) By email to info@kastrinakistore.gr
2) By phone at 2821068614
Once we receive the withdrawal statement, we will contact you by phone or email, according to the information provided in the withdrawal statement.
The products are returned within 15 calendar days from their delivery, at the customer's expense. The products must be returned intact, in their packaging, without being opened or assembled - since the products will be available for sale again. returned products do not meet the above conditions, will be returned to the customer at the recipient's expense. Products to be returned must be accompanied by the corresponding purchase document. If the above conditions are met, money will be returned to the customer within 14 working days The company will be informed about its withdrawal. If the payment of the order had been made by credit card, the company will proceed with all the planned actions in order to inform the bank in order to return the money to the customer. In these cases, the time for the credit of the amount is purely the responsibility of the competent bank and the company "KASTRINAKIS IOANNIS" is released from any responsibility for any delays.
10. Order Cancellation
The order can be canceled in the following cases:
Before completing your order, during the electronic process you can go back and delete the quantities of products from the shopping cart by pressing the "Remove" button. In case you have completed your online order and you want to cancel it, you can contact us by calling 2821068614 or sending an e - mail to info@kastrinakistore.gr.
11. Payment Methods
To complete your order from our online store you can use one of the following payment methods:
1. Payment by debit or credit card
You can use VISA or MASTERCARD or DINERS of any Bank. The security of transactions with your debit / credit card is ensured in cooperation with Piraeus Bank. If you choose to pay by debit / credit card you should follow the instructions in our online store. Carefully fill in the order form, the number and the expiration date of your credit card. With your choice you lead to a secure encrypted site of Piraeus Bank with which our site is contracted where you complete your transaction.
2. By deposit in a bank account
You can use the following accounts to pay for your order.
Piraeus Bank: IBAN: GR06 0171 6350 0066 3510 1982 871
Bank : IBAN: GR12 0140 6680 6680 0200 2009 420
Eurobank : IBAN: GR11 0260 4720 0001 9020 0429 309
Bank of Chania: IBAN: GR32 0690 0040 0000 0014 8536 004
Then you should send us an email at info@kastrinakistore.gr the copy of the banking transaction. Once we receive the copy we will send you your order
The offers that are valid from time to time in the online store are independent, are not combined with any other offer or promotion and are valid only for purchases from the online store .
12. Shipping Methods / Product Delivery / Shipping Costs
Shipping methods
The products are shipped throughout Greece in the following ways:
WITH TRANSPORT COMPANY
Large volume or weight orders are only shipped with a shipping company.
For all of Greece we deliver to the Athens agency and from there they are picked up by the transport company that serves your area. The cost of transport is examined on a case by case basis and you are informed by telephone. We always make sure to consider the alternatives and offer you the most economical and safest solution for the transportation of your products.
Note: The products are sent after the payment is confirmed and after telephone contact with the customer to agree on the day and time of delivery.
Receipt of products from the customer
The condition of the goods is fully checked before being delivered to the transport companies by both our company and the transporters.
In case of receipt of broken or damaged products resulting from the transport of products our company is not responsible as the products travel under the responsibility of the customer and the carrier.
It is advisable to check the goods upon receipt to determine any product damage during transport always in the presence of the carrier. The transport company has received and checked the products to be transported and they travel under the responsibility of the customer and the carrier.
COURIER
For light and bulk orders, the shipment is also made with a courier company .
Shipping cost:
€ 4.50 up to 2kg + € 1.00 for each additional kg .
€ 10.00 10kg + € 1.00 for each additional kg .
Inaccessible Areas:
€ 7.00 up to 2kg + € 1.50 for each additional kg .
€ 12.80 10kg + € 1.50 for each additional kg .
* For the safety of your orders, it is recommended to check the contents of the package upon receipt and in the presence of the courier to detect any damage to your products during transport.
WITH OUR TRUCK
The shipment can be done with our truck within the wider area of the Prefecture of Chania and Rethymno. For orders there is a charge which is considered on a case-by-case basis with heavy weight and volume of goods delivered to a ground floor area on the sidewalk, except in cases where by arrangement a crane can be used with a similar charge.
COLLECTION FROM STORE
You can pick up your orders from the store. In this case the day and time of receipt should be agreed by phone.
13. Order Delay
Any delay in your order may be due to one of the following reasons:
Bank Deposit
For the best service and faster shipping of your order, please indicate in the depository the order code and the name given during its creation. To start the process of sending the products after deposit in a bank, it should appear in account of the company the amount deposited and the identification of the data. The specific procedure requires the contribution of the respective bank and for this reason the process of sending the products may be delayed.
The supplier was late in sending the product :
In order to offer you variety and competitive prices, we order our products from a large list of suppliers, Greek and foreign. It happens, however, that an order is often delayed at customs or in its transfer. In such cases we will contact you and ask if you want us to deliver the order to you without the specific product or by replacing it with another one that we will suggest. We will send this item to you immediately upon receipt in our warehouses.
The product you have ordered has already been removed and is not available:
In the products available through our online store, it is often the case that a supplier announces unannounced that he is removing some products. And in this case a person from our company will contact you in order to give you alternative solutions.
When extreme weather events or strikes occur and generally in cases of force majeure that affect the smooth transport and delivery.
Finally, in any case where it is not possible to contact you ( by phone or e-mail) to address any problems regarding your order or its payment.
For example, when your login information is not properly updated.
14. Newsletters
1. The company "KASTRINAKIS IOANNIS" sends you informative e-mails at regular intervals.
2. The company "KASTRINAKIS IOANNIS" does not bear any responsibility in cases where the newsletters do not reach their recipient. Our company makes every effort with ISP's (Internet Service providers) for delivery.
3. Please check the spam folder often, because many times the newsletters can end up there.
4. If you do not want to receive information or you want to be permanently deleted from the system of sending updates of the company "KASTRINAKIS IOANNIS", let us know about your intention using the contact form of the site www.kastrinakistore.gr
5 . Any information from our company, is done only if you choose and for as long as you wish. In case you have placed an order through our site, we send you automated information messages (mail) to inform you about the progress of your order. We inform you that there is no way to deactivate these messages, since sending them is a prerequisite for the proper progress of each order, so we recommend that you keep them until your transaction is completed.
It is your obligation, in case you do not receive the relevant mails, in accordance with the general terms governing our transactions, to inform us without delay.
15. Dispute resolution
The company "KASTRINAKIS IOANNIS" gives special importance to serving the needs of consumers and solving any problems they have from their transactions with us. However, in the event that we can not fully resolve any issues you have and consider that to any extent any of your rights in our transactions are violated, you can seek to resolve any disputes by using the Electronic Dispute Resolution Platform (EAD) as provided in Article 14 of Regulation 524/2013. At ADR you can submit to resolve any dispute you may have. The European Consumer Center of Greece has been designated as a national contact point for ADR in Greece, information on which for dispute resolution can be found at ec.europa.eu/odr. You can also contact the Consumer Ombudsman (www.synigoroskatanaloti.gr). The above does not limit in any way the rights that you and we have to resort to the competent courts.
